**DUE TO COVID 19 SHIPPING MAY TAKE LONGER DUE TO CHANGES IN POSTAL PRACTICES THAT ARE OUT OF OUR CONTROL**
Payment and Shipping:
Shipping and Payment are selected by the customer at the time of purchase. Shipping within the US may take approximately 5-7 business days. Shipping on orders out of the US can take up to 6-10 business day. Shipping fees as well as taxes will be added at the end of your checkout. Tracking numbers will be sent to the email address provided with purchase. Processing on orders take approximately 2-3 business days.
Crème de Monai is not responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not received it. You will have to take this up with United States Postal Service.
If your package is returned due to incorrect address you will be responsible for paying shipping fees again.
Returns/Refunds/Exchanges
NO EXCHANGES. ALL SALES ARE FINAL!
Returns: Returns are only accepted for “Wrong item orders”. Items must be returned in their natural state and properly sealed as they came. All returns and refunds are subject to approval. Any used items cannot be returned OR refunded. All items must include all tags INCLUDING receipt within 10 days. If these steps are not followed, it will be denied. Refunds will be put back on whichever form of payment was used. Shipping charges are NON-REFUNDABLE.
You may request a refund within 72hours of your purchase. After that time frame, you will be issued a store credit.
“Damaged Goods” (Your product was received broken) claims are subject to approval by photo submission and can only receive store credit or replacement.
NO REFUNDS ON ANY USED OR OPENED COSMETIC ITEMS INCLUDING BODY BUTTER!
PLEASE READ DESCRIPTION BEFORE PURCHASING!!!
For any other questions or concern email us at glamsquad@cremedemonai.com
We Appreciate Your Business!
Policy
**DUE TO COVID 19 SHIPPING MAY TAKE LONGER DUE TO CHANGES IN POSTAL PRACTICES THAT ARE OUT OF OUR CONTROL**
Payment and Shipping:
Shipping and Payment are selected by the customer at the time of purchase. Shipping within the US may take approximately 5-7 business days. Shipping on orders out of the US can take up to 6-10 business day. Shipping fees as well as taxes will be added at the end of your checkout. Tracking numbers will be sent to the email address provided with purchase. Processing on orders take approximately 2-3 business days.
Crème de Monai is not responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not received it. You will have to take this up with United States Postal Service.
If your package is returned due to incorrect address you will be responsible for paying shipping fees again.
Returns/Refunds/Exchanges
NO EXCHANGES. ALL SALES ARE FINAL!
Returns: Returns are only accepted for “Wrong item orders”. Items must be returned in their natural state and properly sealed as they came. All returns and refunds are subject to approval. Any used items cannot be returned OR refunded. All items must include all tags INCLUDING receipt within 10 days. If these steps are not followed, it will be denied. Refunds will be put back on whichever form of payment was used. Shipping charges are NON-REFUNDABLE.
You may request a refund within 72hours of your purchase. After that time frame, you will be issued a store credit.
“Damaged Goods” (Your product was received broken) claims are subject to approval by photo submission and can only receive store credit or replacement.
NO REFUNDS ON ANY USED OR OPENED COSMETIC ITEMS INCLUDING BODY BUTTER!
PLEASE READ DESCRIPTION BEFORE PURCHASING!!!
For any other questions or concern email us at glamsquad@cremedemonai.com
We Appreciate Your Business!